- SOPHISWIM does not offer refunds, store credit only. NO EXCEPTIONS.
- Items must be exchanged within 7 days of receiving.
- Items MUST be in the original form it was received.
- Items MUST be unworn and unwashed and untampered in order to exchange. Hygiene strip MUST be attached to product.
- Items that have been evidently worn due to stains, smell, or reattachment of hygiene sticker will be DENIED for an exchange, no exceptions.
- To authorize a return please email post@sophiswim.com to receive a returns form. This form need to be filled out and put in the returning package so that we can issue a store credit.
- Customer must cover return shipping cost.
- SOPHISWIM is not responsible for lost packages and so it is essential to provide shipping with a tracking code.
- Refunds will only be offered in the event of a manufacturing fault. If this is to happen please email us at sophiswim@mail.com.
- We do not offer refunds for incorrect sizing or change of mind.
- Please note that we cannot make any exceptions for a refund due to your item being out of stock.
- If your return is not in perfect condition we will send it back to you and customer will have to pay for the return.
- All items discounted, purchased on sale or using a promotional code are final sale and not subject to exchange or return.